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Add a shared mailbox to Outlook (Windows)

Shaun Bentzen
Updated

 

Classic Outlook

After your admin has added you as a member of a shared mailbox, close and then restart Outlook. The shared mailbox should automatically appear in your Folder pane in Outlook.

Shared mailbox displays in Folder List in Outlook

What if it didn't work?

  • If your admin only recently added you to a shared mailbox, it may take a few minutes before the shared mailbox appears. Wait a bit and then close and restart Outlook again.

  • If that didn't work, then manually add the shared mailbox to Outlook:

    1. Open Outlook.

    2. Select the File tab on the ribbon, then select Account Settings > Account Settings.

    3. Select the Email tab.

    4. Make sure the correct account is highlighted, then choose Change.

    5. Choose More Settings > Advanced > Add.

    6. Type the shared email address, such as info@contoso.com.

    7. Choose OK > OK.

    8. Choose Next > Finish > Close.

New Outlook

 Add a shared mailbox to Outlook

After your admin has added you as a member of a shared mailbox, close and then restart new Outlook. The shared mailbox should automatically display in your Folder pane.

What if it didn't work?

If your admin only recently added you to a shared mailbox, it may take a few minutes before the shared mailbox appears. Wait a bit and then close and restart the new Outlook again.

Find the shared mailbox in the folder pane

In the folder pane on the left, locate the Shared with me folder. Click it to expand it. Your shared mailbox is a subfolder under Shared with me. When you select the name of the shared mailbox there, it will expand to show the standard email folders, such as Inbox, Drafts, and Sent Items.

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