SupportMyMac has recently changed the tool that we use for remote support.
When a technician directs you to connect to remote support, the SMM menu will bring you to this article, there are two download options, one for macOS, and one for Windows. Click on the link for your platform to download the software and open the application.
You will have to provide access to Screen Recording permissions, and potentially accessibility and full disk access.
The Technician will ask you to provide your ID once the permissions have been granted.
| macOS | Windows |
| macOS Download | Windows Download |
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