How to Open a Shared or Delegated Mailbox
- In Outlook, In the Tools menu, choose Accounts.
PICTURE OF TOOLS MENU NEEDED And click (choose) the account that has access to the shared or delegated mailbox. This is usually your Default account.
Click on "Delegates and Sharing".
- Choose the Shared With Me tab
5. Choose + to add a shared or delegated mailbox (type here the email address or the name of the account you want to add, then click add)

Use an "Email" address above in picture.
Add picture showing that it did indeed work and is in the sidebar.
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